Return and Refund Policy

We want you to be completely satisfied with your purchase. If for any reason you’re not happy with your products, here’s how our return and refund process works:

1. Return Eligibility

You can return items within 7 days from the date of delivery for a full refund or exchange, provided:

• The product is unused and in its original packaging.
• The product is not damaged or opened (except for manufacturing defects).
• You must provide the original receipt or proof of purchase.

2. Non-Returnable Items

• Opened or used skincare products (for hygiene and safety reasons).
• Gift cards or sale items.

3. Return Process

To initiate a return, please contact our customer support team at [insert email/phone number]. Include your order number, details of the item(s) you wish to return, and the reason for the return.

4. Refund Process

Once we receive your returned items, we will inspect them and process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow 7-10 business days for the refund to reflect in your account.

5. Exchanges

If you prefer an exchange, we will process it upon receiving the returned item in its original condition. You can exchange your product for something else of equal value.

6. Shipping Fees

• Customers are responsible for the cost of return shipping, unless the product is faulty or damaged.
• Original shipping charges are non-refundable.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately within 3 days of receiving your order. We will provide a full refund or send a replacement product at no extra charge.